FAQ's

Tracking the status of your order is easy. Once your order has been processed and shipped, you will receive a confirmation email containing a unique tracking number. You can use this tracking number on our website or the carrier's website to monitor the real-time status and location of your package.

We understand that circumstances may change. If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that orders are processed quickly to ensure prompt delivery.

We offer a variety of convenient payment methods to make your shopping experience seamless. Accepted payment methods include major credit cards, UPI and Cash on Delivery (COD).

Yes, Indoartisans uses SSL technology to make sure all your personal and payment information is kept secure and private.

Currently, we offer "Standard Shipping" is with a delivery time of 7 days, which is available for In-Stock Products and Pre-Order Catalogue. If you "Request an Out-of-Stock product" then the product will be specially hand-made for you, in which case the shipping time will be approximate 20-45 days.

Yes. Most of the products listed by Indoartisans are made by hand. When something is Out Of Stock, you still have the option of ordering it because we will get it made specially for you in the same price.
Note: Please be informed that this kind of order would take between 20-45 days to be delivered to you.

The exact shipping costs are calculated based on the destination and the weight of the items in the customer's shopping cart. Customers can view the shipping costs during the checkout process before completing their purchase.
Customers in India enjoy Free Shipping on orders above Rs. 5,000.

Currently, we are only delivering to locations within India. We hope to introduce International shipping soon.

You can read our complete Return Policy on the Return Policy page.

Initiating a return is simple. Log in to your account on our website, go to the order history section, and select the item you wish to return. Follow the provided instructions to generate a return authorization, and then ship the item back to us using the prepaid shipping label provided.

No, we ensure an easy and free return process to ensure customer satisfaction.

Indoartisans is dedicated to empowering artisans by providing a platform to showcase their craft and connect with a global audience. We support artisans in several ways:

1. Fair Trade Practices: Ensuring artisans receive fair compensation for their work.
2. Increased Visibility: Featuring their products through curated collections, newsletters, blogs, and social media campaigns to reach a broader audience.
3. Training and Resources: Offering educational resources and tools through the Indoartisans Sellers Academy to help artisans succeed in the digital e-commerce economy.
4. Direct Profit: Charging significantly lower fees than traditional middlemen, so more earnings go directly to the artisans.
5. Community Building: Creating a supportive network through the Indoartisans Sellers Community, where artisans can learn, grow, and share their stories.

Our mission is to preserve India’s cultural heritage while providing artisans with sustainable opportunities to thrive.

Indoartisans is committed to maintaining the authenticity of all products showcased on our platform. To become a seller on Indoartisans, artisans, designers, and stockists must provide at least one recognized proof of authenticity. These include certifications such as:

• Geographical Indication (GI) Tags under the Geographical Indications of Goods Act, 1999.
• Handloom Mark, managed by the Ministry of Textiles.
• Craftmark, issued by the All India Artisans and Craftworkers Welfare Association (AIACA).
• India Handicrafts Certification, provided by the Export Promotion Council for Handicrafts (EPCH).
• Woolmark Certification, managed by the Central Wool Development Board (CWDB).
• Khadi Mark, administered by the Khadi and Village Industries Commission (KVIC).
• TRIFED Tribal Craft Certification, issued by the Tribal Cooperative Marketing Development Federation of India (TRIFED).
• Organic Certification for Natural Crafts, issued under the National Programme for Organic Production (NPOP).
• BIS Hallmark for Metal Crafts, provided by the Bureau of Indian Standards (BIS).
• NSIC Certification, for small artisanal enterprises issued by the National Small Industries Corporation (NSIC).

For designers and stockists, warranties or proof of authentic crafts, materials, or textiles used in their products are required through these certifications or equivalent documentation. This rigorous process ensures that only genuine and high-quality Indian crafts are available on Indoartisans.

Redeeming a gift card is a straightforward process. During the checkout process, there will be an option to enter your gift card code. Simply input the unique code found on your gift card, and the corresponding value will be applied to your total purchase.

Our gift cards typically do not have an expiration date. We want recipients to have the flexibility to use their gift cards at their convenience.

You can reach our customer support via email, phone, or live chat. Visit our Contact Us page for more information.